Privacy Policy plae8

1 Information Collected

When you register and use the plae8 platform, we collect several categories of personal information to ensure the services we provide run smoothly, securely and in accordance with set standards. This data collection is done directly from you or automatically through your use of the platform.

The categories of information we collect include:

• Identity information — full name, date of birth, national identity card number (MyKad) or passport, and nationality. This information is required for identity verification and compliance with international licensing requirements.
• Contact information — email address, mobile phone number, and current residential address. This data is used for official communications, account verification and transaction notifications.
• Financial information — e-wallet account details (such as Touch 'n Go eWallet and Boost), bank account numbers for FPX purposes, and cryptocurrency-related information (USDT, BTC, ETH) where applicable. plae8 does not store credit or debit card numbers directly.
• Platform activity information — login history, game activity, deposit and withdrawal records, and promotion preferences. This data helps us offer a more relevant experience and maintain game integrity.
• Technical information — IP address, web browser type, operating system, and session data. This information is required for technical security and detection of unauthorised activity.

2 How Data Is Used

Data collected is used by plae8 solely for legitimate and stated operational purposes. We do not use your information for purposes outside the scope set out in this policy without obtaining your consent first.

The purposes for which data is used are as follows:

• Managing and verifying new account registrations and member identity verification before any financial transaction is processed.
• Processing deposits and withdrawals through available payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency — minimum deposit RM20 and withdrawals processed within 30 minutes to 3 hours.
• Providing effective customer support through 24/7 live chat and email in Malay and English.
• Complying with legal requirements, international licensing regulations, and anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Sending important service notices, security updates, policy changes and relevant promotional information — only to members who have agreed to receive them.
• Analysing usage patterns in aggregate form (without identifying individuals) for the purpose of platform improvement and user experience enhancement.

3 Information Sharing

plae8 takes seriously the principle that member personal information is a trust that must be carefully maintained. Under normal circumstances, we do not disclose your data to third parties without a strong and legitimate reason.

Information sharing only occurs in the following situations:

• Payment service providers — e-wallet providers, online banking and cryptocurrency platforms used to process your financial transactions, and only to the extent required to complete those transactions.
• Legal and regulatory compliance — when required by court order, regulatory authorities or international licensing requirements that are binding on plae8's operations.
• Fraud prevention and security — to legitimate agencies or parties for the purpose of investigating fraud, money laundering or security threats involving our platform.
• Technical support service providers — involved in platform maintenance, hosting or security, subject to binding confidentiality agreements.

4 Data Security

The security of member personal information is a top priority at plae8. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration or destruction.

The security measures we use include:

• Data encryption during transmission using TLS (Transport Layer Security) protocol for all communications between your browser and plae8 servers.
• Password storage using one-way hashing that cannot be reversed — plae8 never stores your password in plain text.
• Strict internal access controls — only authorised staff with specific job requirements may access member personal data.
• Continuous platform activity monitoring to detect and respond to any suspicious access attempts.
• Established security incident response procedures, including notification to affected members in the event of a data breach.

5 Cookies and Tracking Technologies

The plae8 platform uses cookies and similar tracking technologies to ensure the website functions properly, improve user experience, and understand how members interact with our platform.

Types of cookies used by plae8:

• Essential cookies — required for basic platform functions such as login session management, account security and navigation integrity. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collect aggregated information about how pages are used, helping us identify areas that need technical improvement.
• Functional cookies — save your preferences such as language, display settings and specific configurations so they do not need to be reset on every visit.

You can manage cookie settings through your web browser options at any time. However, disabling certain cookies may affect the functionality or experience of using the plae8 platform.

6 Your Rights as a Member

plae8 recognises and respects your rights regarding personal data. As a member of our platform, you have the right to exercise the following rights at any time by contacting our customer support team: 🛡️

7 Data Retention

plae8 retains members' personal information for as long as necessary to fulfil the processing purposes stated in this policy, or as required by applicable laws and licensing regulations.

In general, active account data is retained for the duration of your active membership on the plae8 platform. Once an account is closed, certain data may still need to be retained for an additional period to meet legal requirements relating to financial records, anti-money laundering, and the resolution of any outstanding claims or disputes.

When the retention period expires and there is no binding legal requirement, your data will be securely deleted or anonymised in accordance with our standard procedures.

8 Changes to This Policy

plae8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform operations, developments in data protection law, or changes in industry practices. All amendments will take effect on the date stated at the top of this document.

When material changes are made to this policy, plae8 will notify members via an in-platform notice or through their registered email. We encourage you to review this page periodically to stay informed about how we protect your data.

Continued use of the plae8 platform after a policy amendment takes effect will be considered acceptance of those changes. If you do not agree with any changes, you may contact our support team for further clarification or to close your account.

9 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or plae8's management of your personal data, our customer support team is available to assist at any time.

You can reach us through the following channels:

• Live Chat — available 24 hours a day, 7 days a week directly within the plae8 platform, in Malay and English.
• Email — [email protected] — our team will review and respond to your privacy-related enquiries within a reasonable time.